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FAQ

3Dmakers FAQ

Everything you need to know about turning 2D images into 3D models and ordering prints.

Process
1. Upload
Drop a clean 2D image (photo, drawing, render).
2. Generate
Pick a 3D style and launch generation.
3. Print
Select material, size, and launch print on demand.
Frequently asked questions
General

1) What is 3Dmakers?

3Dmakers turns a 2D image (photo, drawing, render) into a 3D model using AI. You can then download your 3D file or place a print-on-demand order.

Process

2) How does it work?

Upload - Drop a clean 2D image. Generate - Pick a 3D style and launch generation. Print - Select material and size, then start print on demand.

Uploads

3) Which image formats are supported and what is the upload limit?

Formats: PNG, JPEG, and most common image formats. Max size: 10 MB per image.

Generation

4) How long does 3D generation take?

Typically between 2 and 5 minutes, depending on the model and current load. You can keep browsing the website while your generation runs.

Files

5) What 3D file do I receive?

You will receive a standard 3D file format (GLB) that you can preview and use in compatible viewers and workflows.

Credits

6) How do credits work?

You purchase a plan, then use credits to launch generations and available options. Your credit balance is visible in your account.

Privacy

7) Do you store my images? Can I delete them?

Yes. You can request immediate deletion of your images right after creation. (Make this available in your account settings or via support.)

Printing

8) What print sizes are available?

We offer 3 standard sizes: Small - 3 cm, Medium - 5 cm, Large - 10 cm.

Orders

9) How does the 3D printing order process work?

Order confirmation: Within one business day, our team reviews your request and confirms whether we can proceed. Production: Standard production time is 7 to 15 business days, depending on complexity and the current production queue. Shipping: Your order is shipped with your selected delivery method. You will receive a tracking number by email and regular updates until delivery.

Review

10) Is there a review before printing (quality and copyright)?

Yes. Before printing starts, we perform a review to confirm the model is printable and to check for potential copyright infringement. You will be informed as your request progresses.

Shipping

We ship to all countries in Europe.